IT Helpdesk & System Administrator

About Us

We are dedicated to transforming the banking landscape in Africa. Currently, less than 30% of African consumers have adequate access to banking services. While mobile money has emerged as a primary funding method due to its accessibility and low costs, it lacks the financial services necessary for wealth creation and long-term financial stability. Our mission is to make banking services significantly more accessible and affordable, empowering millions across the continent to build a stronger, safer future. Since our launch in November 2020, our innovative financial app has provided comprehensive services, including payments, transfers, savings, and investments, benefiting over a million users in Côte d'Ivoire and Senegal. Supported by global investors like Y Combinator and Partech, we are committed to reshaping financial services in Africa.

Role Overview

We are seeking a Junior IT Helpdesk & System Administrator to serve as the primary technical contact for our teams. You will handle IT tickets, network incidents, and telephony issues while collaborating closely with the Lead Admin & Network. This role is ideal for someone eager to learn quickly and take on responsibilities that will advance their career in system and network administration.

Main Responsibilities

• Manage IT helpdesk tickets and user support.
• Diagnose and resolve common incidents.
• Provide first-level support for network and system issues.
• Assist with user account management and infrastructure monitoring.
• Contribute to internal knowledge bases and technical documentation.

Requirements

• Technical background (BTS/DUT or equivalent).
• Basic knowledge of networking (TCP/IP, VLAN) and systems (Windows/Linux).
• Previous exposure to system administration is a plus.
• Certifications like CompTIA A+/Network+ are appreciated.

How to Apply

If you are passionate about learning and contributing to a fintech startup impacting millions, we encourage you to apply, even if you don’t meet every requirement. We value diversity and are committed to inclusivity.