Technical Support Engineer
About the role
Join Ozow as a Technical Support Engineer
Ozow, a pioneering fintech firm transforming digital payments in South Africa, is seeking a Technical Support Engineer. Our mission is to make payments accessible, secure, and convenient for businesses and consumers alike. We pride ourselves on fostering a culture of innovation, diversity, and inclusivity.
Role Overview
As a Technical Support Engineer at Ozow, you will provide top-notch assistance to external developers integrating their systems with ours. You will ensure customers receive high-quality service while adhering to our policies and service level agreements (SLAs).
Main Responsibilities
- Assist developers in system integration with Ozow.
- Provide excellent support and resolve technical issues efficiently.
- Maintain knowledge of company policies and SLAs.
- Represent Ozow positively in all customer interactions.
Requirements
- 2-4 years of experience as a Technical Support Agent.
- Tertiary qualification in IT, Computer Science, or related field.
- Experience with APIs and system integrations.
- Familiarity with payment gateways and troubleshooting tools like Postman.
- Ability to work shifts for 24/7 support.
- Strong problem-solving and communication skills.
How to Apply
If you are ready to join an innovative team and make a difference, apply now! To learn more about working at Ozow, visit our Careers Page.
At Ozow, we prioritize integrity and compliance with financial regulations, ensuring all employees uphold the highest standards of professionalism.
Summarised by JobsOnline Africa from the employer's listing. The full details are on the employer's site when you apply.