Customer Care Executive
About the role
Position Available: Customer Care Executive
M-KOPA is seeking a Customer Care Executive to enhance our Customer Care Department as we expand our efforts towards digital and financial inclusion in our markets. This role primarily involves managing customer inquiries via phone, offering support related to M-KOPA accounts and products, and striving for high customer satisfaction through effective resolution of issues on the first call.
Key Responsibilities:
- Handle all customer inquiries via phone with prompt and satisfactory responses.
- Address customer concerns effectively and escalate issues as needed.
- Document customer interactions accurately in the designated systems.
- Educate customers on M-KOPA products and processes to improve their experience.
- Assist the Customer Care Team Leader or Manager with additional tasks to enhance service efficiency.
Qualifications:
- Minimum of three months experience in a similar customer service role.
- A strong passion for resolving customer issues and proficient in Microsoft Office.
This is a hybrid position based in Ghana, reporting to the Customer Care Team Leader.
Why Join M-KOPA?
At M-KOPA, we invest in our people through various development programs and support initiatives that prioritize well-being and flexibility. Join us as we continue to innovate and grow in the industry.
How to Apply: Applications will be processed on a rolling basis, and we encourage candidates from diverse backgrounds, including women and minorities, to apply. Visit us at m-kopa.com for more information.
M-KOPA is an equal opportunity employer committed to creating a diverse workplace.
Summarised by JobsOnline Africa from the employer's listing. The full details are on the employer's site when you apply.
