Customer Support Officer
About the role
About Us
Moniepoint, recognized by the Financial Times as Africa’s fastest-growing fintech in 2024, empowers over 10 million businesses and individuals, processing billions of Naira in transactions monthly. Our goal is to foster financial well-being for all Africans. Discover our culture of innovation, teamwork, and growth through our online posts.
Job Title: Customer Support Officer (Offline State Support)
Department: Customer Support Operations
Reports To: Regional Team Lead
Location: 2nd Floor, No 22, Ajesa Street, Opp. Edmark, Wuse 2 (Landmark: Bannex Plaza)
Role Overview
The Customer Support Officer is responsible for delivering exceptional, timely assistance to walk-in customers across the nation and engaging with customers in WhatsApp groups. This position addresses inquiries, technical challenges, and service-related issues while ensuring a high-standard customer experience in line with the Bank’s values.
Main Responsibilities
- Act as the primary contact for walk-in customers and respond to WhatsApp inquiries.
- Provide accurate and timely responses to customer queries and service requests.
- Log customer support requests for monitoring and follow-up.
- Collaborate with internal teams for quick resolution of issues.
- Escalate complex concerns to the Regional/State Team Lead as necessary.
- Follow communication scripts, service guidelines, and operational protocols.
- Gather and document customer feedback to drive improvements.
- Establish and nurture strong relationships with customers through effective communication.
- Ensure confidentiality and data privacy of customer information.
Requirements
1–2 years of relevant customer service experience, a minimum of a BSc or HND, and completion of NYSC or possession of a valid exemption certificate. Strong communication skills, problem-solving ability, and a customer-focused attitude are essential.
How to Apply
Interested candidates are encouraged to apply and explore the competitive compensation, benefits, and professional development opportunities we offer.
Summarised by JobsOnline Africa from the employer's listing. The full details are on the employer's site when you apply.
