Customer Support Officer

About Us
Ranked by the Financial Times in 2024, Moniepoint stands as Africa's leading fintech, serving over 10 million accounts and managing billions in monthly transactions. Our goal is to foster financial well-being for every African, everywhere. Discover how we promote a culture of innovation, collaboration, and growth.

Job Title: Customer Support Officer (Offline State Support)
Department: Customer Support Operations
Reports to: Regional Team Lead
Location: N0 73 Iorchia Ayu Road, First Floor, Beside Sudo Pee Supermarket, Wurukum, Benue State.

Role Overview
The Customer Support Officer is responsible for delivering exceptional support to walk-in customers and those in WhatsApp Groups across the nation. This position aims to address inquiries, technical challenges, and service-related issues, ensuring a cohesive customer experience that aligns with our company's standards.

Main Responsibilities:

• Act as the primary contact for walk-in customers and respond to inquiries via WhatsApp.
• Provide timely and accurate responses to customer requests.
• Document all support requests for tracking and follow-up.
• Collaborate with internal teams to ensure quick issue resolution.
• Escalate complex matters to the Regional/State Team Lead when necessary.
• Follow established communication protocols and service guidelines.
• Gather customer feedback to drive service improvements.
• Foster strong, trust-based customer relationships.
• Ensure confidentiality and data privacy of customer information.

Requirements:
1-2 years of customer service experience, a minimum of a BSc or HND, and completion of NYSC or valid exemption. Strong communication skills, problem-solving abilities, and a customer-focused mindset are essential.

How to Apply:
Interested candidates should submit their applications to join a company that values competitive compensation, professional development, and career advancement opportunities.