Customer Support Officer

About Us

Recognized by the Financial Times in 2024, Moniepoint stands as Africa's leading fintech, serving over 10 million business and individual accounts and managing billions of Naira in monthly transactions. Our goal is to foster financial happiness for every African, everywhere. Discover what makes Moniepoint an exceptional workplace through our emphasis on innovation, collaboration, and personal development.

Job Title: Customer Support Officer (Offline State Support)
Department: Customer Support Operations
Reports to: Regional Team Lead
Location: No. 14 Sir Kashim Ibrahim Way, near General Hospital, Maiduguri, Borno State

Role Overview

The Customer Support Officer is responsible for delivering high-quality support to walk-in customers and those interacting via WhatsApp. This position addresses customer inquiries, technical challenges, and service-related issues while ensuring a consistent experience that aligns with the company’s standards.

Main Responsibilities

• Act as the primary contact for walk-in customers and respond to WhatsApp inquiries.
• Provide timely, accurate, and professional responses to customer requests.
• Document all support requests for effective tracking and follow-up.
• Collaborate with internal teams to ensure quick resolution of issues.
• Escalate complex matters to the Regional/State Team Lead when necessary.
• Follow established communication protocols and service guidelines.
• Gather customer feedback to drive continuous improvement.
• Build and maintain strong relationships with customers through effective communication.

Requirements

• 1-2 years of experience in customer service or support.
• BSc or HND degree, with completion of NYSC or valid exemption.
• Exceptional communication skills for both in-person and online interactions.
• Strong problem-solving skills and a customer-centered approach.
• Attention to detail and adherence to confidentiality guidelines.

How to Apply

If you are interested in joining our team, please submit your application detailing your experience and qualifications. Join us for competitive compensation, benefits, and opportunities for career advancement.