Customer Support Officer
About the role
Company Overview
Recognized by the Financial Times in 2024, Moniepoint is Africa’s leading fintech company, serving over 10 million accounts and handling billions of Naira in transactions monthly. Our mission is to promote financial well-being for all Africans.
Position: Customer Support Officer (Offline State Support)
Department: Customer Support Operations
Reports to: Regional Team Lead
Location: Tunga Minna, Niger State
Role Overview
The Customer Support Officer is responsible for delivering exceptional support to walk-in customers and those in WhatsApp groups. The primary goal is to address customer inquiries, resolve technical problems, and handle service-related issues, ensuring a consistent experience that aligns with the organization’s values.
Main Responsibilities
- Act as the initial point of contact for walk-in customers and respond to WhatsApp inquiries.
- Provide timely and accurate answers to customer questions and requests.
- Log customer support requests for tracking and follow-up purposes.
- Collaborate with internal teams to ensure swift issue resolution.
- Escalate complex problems to the Regional/State Team Lead when necessary.
- Follow established communication scripts and procedures.
- Gather customer feedback to drive service enhancements.
- Develop strong relationships with customers through effective communication.
- Maintain customer information confidentiality.
Requirements
- 1-2 years of customer service experience.
- BSc or HND required; NYSC completion or exemption is mandatory.
- Strong written and verbal communication skills.
- Excellent problem-solving abilities and a customer-focused approach.
How to Apply
If you are passionate about customer service and meet the qualifications, we invite you to apply and join our team for competitive compensation and career growth opportunities.
Summarised by JobsOnline Africa from the employer's listing. The full details are on the employer's site when you apply.
