Customer Support Officer

About Us

Ranked by the Financial Times in 2024, Moniepoint is the fastest-growing fintech in Africa, with over 10 million accounts and billions of Naira processed monthly. Our mission is to foster financial happiness for every African, everywhere. Discover what makes Moniepoint a remarkable workplace by exploring our culture of innovation, teamwork, and growth.

Job Title: Customer Support Officer (Offline State Support)

Department: Customer Support Operations

Reports to: Regional Team Lead

Location: Ughelli, Delta State

Role Overview

The Customer Support Officer is responsible for delivering exceptional, timely assistance to walk-in customers and those in WhatsApp groups. This role emphasizes resolving inquiries, technical challenges, and service issues while ensuring a consistent customer experience that aligns with the Bank's standards.

Main Responsibilities

• Act as the first contact for walk-in customers and respond to WhatsApp inquiries.
• Provide accurate and prompt responses to customer requests.
• Log customer support requests for tracking and follow-up.
• Coordinate with internal teams to resolve customer issues swiftly.
• Escalate unresolved issues to the Regional/State Team Lead as necessary.
• Follow communication scripts and operational procedures.
• Collect customer feedback to drive continuous improvement.
• Build strong relationships through effective communication.
• Ensure customer information confidentiality and data privacy.

Requirements

• 1-2 years of relevant customer service experience.
• BSc or HND educational qualification; NYSC completion or valid exemption is required.
• Excellent communication skills, problem-solving abilities, and a customer-centric approach.

How to Apply

If you are interested in joining our team, please submit your application. Enjoy competitive compensation, benefits, and opportunities for professional growth.