Customer Support Officer
About the role
Company Overview
Moniepoint, recognized by the Financial Times in 2024, is Africa's leading fintech company, serving over 10 million users and processing billions of Naira monthly. Our aim is to foster financial well-being for every African, everywhere. Explore our culture of innovation, teamwork, and growth.
Job Title: Customer Support Officer (Offline State Support)
Department: Customer Support Operations
Reports to: Regional Team Lead
Location: Bayelsa
Role Overview
The Customer Support Officer is responsible for delivering exceptional support to walk-in customers and those using WhatsApp Groups. This role emphasizes addressing customer inquiries, resolving technical issues, and managing service-related concerns while ensuring a consistent experience that aligns with our company values.
Main Responsibilities
- Act as the primary contact for walk-in customers and respond to inquiries on WhatsApp.
- Provide timely and accurate answers to customer requests and issues.
- Document all customer interactions for effective tracking and follow-up.
- Coordinate with internal teams to facilitate swift issue resolution.
- Escalate complex matters to the Regional/State Team Lead when necessary.
- Follow established communication scripts and operational protocols.
- Gather and record customer feedback to aid in service enhancements.
- Identify customer needs and suggest appropriate solutions.
- Build strong, trust-based relationships through effective communication.
- Ensure confidentiality and data privacy of customer information.
Requirements
- 1–2 years of experience in customer service or support.
- BSc or HND required; NYSC completion or valid exemption certificate is necessary.
- Excellent communication skills for both in-person and WhatsApp interactions.
- Strong problem-solving abilities and a customer-focused mindset.
- Attention to detail and adherence to operational standards.
How to Apply
If you're interested in joining our team, please submit your application detailing your qualifications and experience.
Summarised by JobsOnline Africa from the employer's listing. The full details are on the employer's site when you apply.
