Customer Support Specialist
About the role
PART-TIME CUSTOMER SUPPORT SPECIALIST – REMOTE OPPORTUNITY WITH GROWTH POTENTIAL
ABOUT THE COMPANY
Our client, a rapidly expanding boutique fitness studio group based in Berlin, Germany, offers dynamic group strength training sessions in central locations. They pride themselves on a personable brand that fosters close connections with members. As new studios launch this year, the company seeks to establish a dedicated remote support team to assist members and on-site staff beyond regular business hours.
ROLE OVERVIEW
As a Customer Support Specialist, you will serve as a friendly and trustworthy contact for members with inquiries regarding bookings, accounts, refunds, and more. Your role will involve supporting on-site trainers with urgent needs, all through written communication channels like chat, WhatsApp, and email.
KEY RESPONSIBILITIES
- Respond to member inquiries and issues in a warm, approachable manner.
- Assist on-site trainers with occasional urgent requests.
- Maintain brand voice in all written interactions.
REQUIREMENTS
- Exceptional written English skills.
- Empathy and strong interpersonal skills to handle various tones.
- Ability to make decisions independently with good judgment.
- Reliability and ownership in a remote team setting.
- Availability for early mornings, evenings, and weekends; German language skills are a plus.
APPLICATION PROCESS
No specific software experience is needed as comprehensive training will be provided. Interested candidates should apply through The Global Talent Co.’s talent network.
SCHEDULE
Shifts will primarily cover early mornings, weekday evenings, and weekends, with specific times discussed based on your availability.
Summarised by JobsOnline Africa from the employer's listing. The full details are on the employer's site when you apply.
