German-Speaking Customer Service Agent

GERMAN-SPEAKING CUSTOMER SERVICE AGENT
Full-time | Remote | CET Business Hours

ABOUT US
The Global Talent Co. specializes in linking outstanding global talent with cutting-edge companies in technology and lifestyle sectors. Our mission is to provide equal opportunities for everyone, irrespective of their origin. Join our network of over 25,000 professionals who are building rewarding careers with leading international firms.

ABOUT THE COMPANY
You will be part of a rapidly expanding European brand focused on consumer lifestyle and wellness, known for its robust digital presence and dedicated customer base in the DACH region. This detail-oriented team values customer experience, and your contributions will significantly influence the brand's reputation.

ROLE OVERVIEW
We are seeking a dependable and polished German-Speaking Customer Service Agent to enhance our customer care team. This position demands quick adaptation, as you will manage customer inquiries in German, addressing issues professionally and ensuring that each interaction exemplifies the brand's values.

MAIN RESPONSIBILITIES

• Address customer inquiries via email and written communication promptly in German.
• Resolve customer complaints and questions with empathy and efficiency.
• Maintain the company's standards in all customer interactions.
• Identify and report recurring issues to the team.
• Keep accurate records of customer interactions.
• Collaborate with internal teams for seamless customer experiences.

REQUIREMENTS

• Native or fluent German speaker.
• Demonstrated experience in customer service.
• Familiarity with ticketing systems.
• Exceptional written German communication skills.
• Reliable, consistent, and able to handle pressure.
• Comfortable working independently in a structured environment.
• Availability during CET business hours (Mon–Fri).

APPLICATION
If you meet these criteria and are eager to join a supportive and growing team, we encourage you to apply!