Matching Operations Coordinator

About Toptal
Toptal is a premier global network connecting top talent in business, design, and technology, empowering companies to scale their teams on-demand. With over $200 million in annual revenue and a fully remote workforce, we merge the best aspects of virtual teams with a supportive structure that fosters innovation and collaboration.

Job Overview
As a Matching Operations Coordinator, you will be essential in managing communication between our talent pool and internal teams. Your main responsibilities will revolve around maintaining effective communication channels while overseeing administrative tasks to ensure efficient operations. This remote position requires strong organizational skills, excellent written and verbal communication, and meticulous attention to detail. Note that we do not offer visa sponsorship; all applications must be submitted in English.

Key Responsibilities

• Serve as the main liaison for communication between talent on client projects and Toptal stakeholders.
• Manage communication across various channels to facilitate seamless interactions.
• Follow up with talent to monitor project status, identify up-sell and cross-sell opportunities, and prevent disputes.
• Handle administrative tasks to ensure smooth operations and job performance.
• Maintain effective communication with the team via Slack or Zoom.
• Organize process guidelines for easy team reference.
• Assist in onboarding new team members to ensure a seamless transition.
• Support ad-hoc strategic projects as required.

Qualifications

• Bachelor’s degree required.
• 2-3+ years in coordination, operations support, or customer support roles.
• Strong communication and stakeholder management skills.
• Excellent organizational abilities and attention to detail.
• Self-starter capable of managing tasks independently.
• Adaptable to changing processes and priorities.
• Proficient in Google Sheets and Google Docs.
• Experience in data analysis and project management is a plus.

How to Apply
If you are interested in this opportunity, please submit your resume in English.