Trading Operations Associate

Company Overview: Alpaca is a leading US-based brokerage infrastructure provider, specializing in an agent-first approach for stocks, ETFs, options, cryptocurrency, and fixed income trading. Serving over 10 million brokerage accounts across 40 countries, our API-driven services cater to various financial institutions, including broker-dealers and hedge funds. Our diverse team of engineers and brokerage experts is dedicated to democratizing financial services globally and committed to open-source initiatives.

Position Summary: We are seeking a Trading Operations Associate to join our team. This role involves delivering exceptional support to our enterprise clients, focusing on areas like order entry, execution, trade surveillance, and high-touch order handling. You will monitor client trading activities, collaborate with multiple teams, ensure compliance with regulations, and gather client feedback to enhance our services.

Key Responsibilities:

• Provide top-tier customer support through various channels, resolving issues related to account management and trading processes.
• Monitor client trading activity, alerting them to anomalies and staying updated on market trends.
• Collaborate with trading desks and compliance teams to address client concerns efficiently.
• Ensure adherence to regulatory standards and identify potential risks associated with trading operations.

Qualifications:

• Bachelor’s degree in Finance, Business, or a related field.
• 2-3 years of experience in brokerage operations or trading.
• Proficient in customer support and relationship management.
• Familiarity with trading platforms and the FIX protocol; options experience is a plus.
• Strong communication skills in English; proficiency in Japanese or Korean is advantageous.

How to Apply: If you resonate with our core values and are eager to contribute to our growth, please submit your application. We offer a competitive salary, stock options, and robust health benefits.