MSP Technical Support Specialist

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Job Title: MSP Technical Support Specialist
Location: Remote
Time Zone: US Time Zones (PST - EST)

Role Overview:
We are seeking a motivated and eager Entry-Level IT Support Specialist to join our thriving Managed Services Provider (MSP) team. In this role, you will be the initial point of contact for technical support inquiries, partnering with seasoned engineers to provide swift and precise solutions. If you have a passion for technology and a desire to advance your IT career in a fast-paced, ticket-driven environment, we encourage you to apply.

Main Responsibilities:

• Receive and respond to technical support tickets via phone, email, and ticketing systems within established SLA guidelines.
• Assist in troubleshooting basic hardware, software, networking, and connectivity issues.
• Support remote desktop sessions and conduct basic account management tasks under supervision.
• Document all support activities and resolutions in the ticketing system.
• Escalate complex issues to senior engineers with detailed notes.
• Help with user onboarding and offboarding, including device setup.
• Contribute to the knowledge base by documenting solutions and fixes.

Requirements:

• Experience in an MSP environment is essential.
• A genuine enthusiasm for IT and a desire for growth.
• Basic knowledge of Windows 10/11, Microsoft 365, and networking concepts.
• Strong communication skills with a customer-centric approach.
• Ability to follow directions and escalate as needed.

Application Process:
Please complete the application form thoroughly. You will need to record a video as part of the process. Successful candidates will receive an email with next steps. Note that failure to submit a video will disqualify your application.

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