Head of Collections - Strategy & Analytics

Company Overview
FairMoney, a trailblazer in mobile banking focused on providing credit solutions for emerging markets, was founded in 2017 and primarily operates in Nigeria. With nearly €50 million raised from prominent investors like Tiger Global and DST, FairMoney aims to build the leading mobile banking platform and POS solutions for underserved populations. The company has expanded its offerings from a digital microcredit app to a full suite of financial services, including current accounts, savings accounts, and debit cards. FairMoney boasts a diverse team of talents from over 27 nationalities, united in transforming financial services in Africa.

Role Overview
We are seeking a leader to take full ownership of our collections strategy and performance, ensuring accountability for cash collection, arrears, and recovery metrics. This role will involve designing a multi-faceted collections strategy and fostering cross-functional collaboration to enhance collections outcomes.

Main Responsibilities

• Manage and optimize cash collections and recovery processes.
• Design and implement a comprehensive collections strategy.
• Utilize data for informed decision-making in partnership with Risk and Data Science teams.
• Develop strong leadership within the Collections team and create a culture of accountability.
• Influence cross-departmental collaboration to enhance collection processes.
• Focus on improving customer experience while achieving collections goals.

Requirements
Candidates should hold a degree in a relevant field and possess at least 8 years of experience in collections, particularly in lending or fintech environments. Demonstrated leadership and a track record of improving collections performance in data-rich settings are essential. Willingness to spend at least one week monthly in Nigeria is required.

Benefits
Enjoy 25 days of paid vacation, sick and public holidays, a remote work option, training budget, and relocation assistance.

Application Process
Interested candidates should expect a screening interview, a technical interview with the Global Head of Operations, a business case study, and a final interview with the Chief Credit Officer.