Head of Fulfillment

About Jumia: Jumia stands as a premier e-commerce platform in Africa, dedicated to enhancing daily life through technology by offering innovative and affordable online services. It aims to empower businesses by facilitating better customer engagement via its platform. Jumia operates a marketplace supported by its logistics division, Jumia Logistics, and a fintech platform, Jumia Pay. With a workforce exceeding 3,000 employees and a blend of local and international expertise, Jumia is committed to creating a sustainable impact across Africa. Notably, it became the first African tech firm to be listed on the New York Stock Exchange in April 2019.

Role Overview: The Head of Fulfillment is a key leadership position responsible for streamlining Jumia’s warehousing operations across four main areas: Inbound, Inventory, Outbound, and Aftersales. Reporting to the Chief Supply Chain Officer, this role manages the entire product lifecycle from vendor receipt to order delivery and returns.

Main Responsibilities:

• Oversee daily operations to meet key performance indicators.
• Analyze order life cycles to enhance process efficiency.
• Standardize processes across all warehousing units.
• Work with technical teams on Warehouse Management Systems.
• Implement inventory protocols to prevent stock-outs.
• Ensure accurate financial audits and stock management.
• Lead and mentor warehousing and aftersales teams.

Requirements:

• Bachelor’s degree in Business, Supply Chain Management, Logistics, or related fields.
• Professional certifications in Logistics/Supply Chain Management are a plus.
• At least 6 years in operational leadership in e-commerce or large-scale warehousing.
• Strong analytical skills, particularly in Microsoft Excel and Warehouse Management Systems.

How to Apply: Applications are accepted until 15-10-2026. Interested candidates should apply through Jumia's official website.