Team Lead - Field Recovery
About the role
Company Overview
FairMoney is an innovative mobile banking entity focused on providing credit solutions in emerging markets. Founded in 2017 and primarily operating in Nigeria, the company has attracted nearly €50 million in investments from prominent global backers such as Tiger Global, DST, and Flourish Ventures. FairMoney aims to build the leading mobile banking and point-of-sale (POS) platform tailored specifically for these markets, having evolved from a digital microcredit app to offering an extensive array of financial services, including current accounts, savings accounts, debit cards, and advanced POS solutions. The diverse team at FairMoney, comprising over 27 nationalities, is dedicated to transforming financial services for underserved communities.
Role Overview
The selected candidate will focus on minimizing credit risk within the organization, particularly by managing early and deep bucket collections. Collaborating closely with the Collections Manager, the role involves monitoring processes related to credit portfolio management.
Main Responsibilities
- Oversee daily operations of Collections Leads to ensure effective execution and accountability.
- Coach and support collections team members for enhanced performance.
- Analyze delinquent loan portfolios to identify default causes and trends.
- Propose and track corrective measures to enhance collections outcomes.
- Enhance collections processes for increased efficiency and performance.
- Prepare and review performance reports for the team.
- Manage administrative tasks related to collections activities.
- Ensure compliance with company policies and regulatory standards.
- Drive a culture of accountability and customer-focused recovery practices.
Requirements
A Bachelor’s degree in a relevant field, along with 3+ years of experience in collections, including 2 years in a leadership role. Candidates should possess strong negotiation, communication, and analytical skills, with proficiency in Microsoft Excel. Familiarity with reporting tools is a plus.
Benefits
Private health insurance, pension plan, training opportunities, and performance bonuses.
Application Process
The recruitment process includes a screening call with the Senior Recruiter and a technical interview with the Hiring Manager.
Summarised by JobsOnline Africa from the employer's listing. The full details are on the employer's site when you apply.
