Business Relationship Manager
About the role
Business Relationship Manager
Department: Commercial & Field Operations
Reports To: State Coordinator
Location: Field-based, Nigeria
Employment Type: Full-time
About Moniepoint
Moniepoint Inc. is a leading financial platform in Africa, enabling 20 million users to access a range of services including payments, banking, credit, and business management tools. As Nigeria's top merchant acquirer, we facilitate the majority of the country's POS transactions, processing over $250 billion in annual digital payment value.
Role Overview
The Business Relationship Manager is tasked with driving business expansion by enhancing our merchant network and fostering beneficial customer relationships, while offering financial solutions that cater to local business requirements. This position involves comprehensive merchant acquisition, deployment of terminals, and client retention within designated commercial territories.
Main Responsibilities
- Identify and engage potential merchants through field visits, referrals, and community outreach.
- Educate business owners about Moniepoint's offerings, aligning solutions with their growth objectives.
- Meet and surpass monthly targets for merchant onboarding and terminal installations.
- Manage the complete onboarding process, ensuring compliance with KYC and operational procedures.
- Establish and maintain long-term relationships with merchants to boost account activity.
- Address customer inquiries and resolve issues, escalating complex matters when necessary.
- Collect market intelligence to provide insights for strategic growth initiatives.
- Maintain accurate records using CRM tools and submit regular performance reports.
Qualifications
A Bachelor’s degree or HND/OND with 2-4 years of sales experience in relevant industries. A proven track record in client acquisition and a strong grasp of the financial services landscape is essential.
How to Apply
If you are interested in this opportunity, please submit your application following our hiring process, which includes a preliminary call, and interviews with the hiring team and executive members.
Moniepoint is an equal opportunity employer committed to diversity and inclusion.
Summarised by JobsOnline Africa from the employer's listing. The full details are on the employer's site when you apply.