Key Account Manager

About Jumia: Jumia is a prominent e-commerce platform in Africa, dedicated to enhancing everyday life by utilizing technology to provide innovative, accessible, and budget-friendly online services. The company supports businesses in reaching their customers more effectively through a marketplace, proprietary logistics (Jumia Logistics), and a fintech platform (Jumia Pay). With a workforce of over 3,000 employees, Jumia is directed by a blend of local and international leadership and is publicly traded on the New York Stock Exchange since April 2019. The company is committed to making a sustainable impact across Africa.

Role Overview: We are seeking a Key Account Manager for the Home Appliances category. This role involves fostering and managing relationships with key clients to drive sales and enhance category performance.

Main Responsibilities:

• Establish and sustain strong client relationships.
• Develop and execute strategies to boost sales and revenue.
• Collaborate with sales and marketing for tailored promotional initiatives.
• Analyze sales data and market trends for growth opportunities.
• Monitor key account metrics like sales performance and customer satisfaction.
• Negotiate agreements with clients for mutual benefit.
• Deliver exceptional customer service and support.
• Stay informed on industry trends and competitor activities.
• Work with cross-functional teams for effective account management.

Requirements:

• Bachelor's degree in business, marketing, or a related field.
• 2 to 4 years of experience in account management, preferably in e-commerce or retail.
• Understanding of market dynamics and product knowledge.
• Excellent communication and negotiation skills.
• Proficiency in CRM software, Excel, and sales management tools.
• Analytical and problem-solving skills.
• Self-motivated with a results-oriented mindset.

How to Apply: Please apply for jobs at Jumia exclusively through our official website. We do not charge application fees, so be cautious of third-party sites claiming to assist in job applications.